Royal Plaza HotelROYAL PLAZA
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Refund & Cancellation Policy

Understanding your booking flexibility

Last Updated: July 17, 2026

1. Policy Overview

At Royal Plaza Hotel, we aim to provide full transparency regarding booking policies. We offer different rate categories and cancellation terms to match your travel needs. Please review the specific rules associated with your chosen reservation type before finalizing your transaction.

2. Free Cancellation (Flexible Rate)

Our "Flexible Rate" plans are designed to give you peace of mind. Under these plans:

  • Guests can cancel their reservation free of charge up to 48 hours prior to the standard check-in time (14:00 PM local time) on the scheduled arrival date.
  • A full refund of any prepaid deposits or card charges will be issued to the original payment method.

3. Late Cancellation

If a cancellation request for a Flexible Rate booking is received within the 48-hour window of arrival (i.e. less than 48 hours prior to 14:00 PM on the check-in day):

  • A cancellation fee equivalent to the first night's room rate (plus applicable municipal and tourism taxes) will be charged.
  • Any remaining prepaid nights will be refunded in full.

4. Non-Refundable Bookings

To offer the lowest available pricing, we provide heavily discounted "Non-Refundable" rate plans. These bookings are subject to the following conditions:

  • The full stay amount is charged immediately to your payment card at the time of reservation.
  • No refunds, date modifications, or room switches are permitted once the booking is confirmed.
  • If you cancel or choose not to check in, no refunds, credits, or voucher offsets will be issued under any circumstances.

5. No-Show Policy

If you fail to check in on the scheduled arrival date without any prior cancellation or notice:

  • Your reservation will be treated as a "No-Show".
  • The Hotel reserves the right to release the room for booking the following day.
  • A penalty equivalent to 100% of the total reserved stay cost (including all taxes and service charges) will be charged. No refund or credits will be issued.

6. Booking Modifications

For refundable reservations, date adjustments or room upgrades must be requested at least 24 hours before the check-in time. Any modifications are subject to room availability, and rate differences may apply. Non-refundable bookings cannot be modified. To request changes, please contact reservation@royalplazaduqm.com.

7. Group Bookings (5+ Rooms)

Special cancellation schedules apply to group reservations to prevent room block losses:

  • Free Cancellation: Permitted up to 14 days prior to arrival.
  • Late Cancellation (between 14 days and 48 hours): A charge of 50% of the total group booking value will be applied.
  • Late Cancellation (within 48 hours) or No-Show: 100% of the total group booking value will be charged.

8. Force Majeure

In rare instances where a stay is prevented by unexpected circumstances beyond control (such as official travel bans, government actions, cyclones, earthquakes, pandemics, or civil unrest), standard penalties may be waived. The Hotel, at its sole discretion, may offer a full refund, booking reschedule, or a credit voucher for future stays. Supporting documentation (e.g. flight cancellations, medical papers) may be requested.

9. Refund Processing

Once a refund is approved by our billing department:

  • The transaction will be initiated within 5-10 business days.
  • Refunds will be processed back to the original credit/debit card or account used.
  • Refunds are executed in Omani Rials (OMR) or the original booking currency.
  • Please note that payment gateway processing fees or currency exchange fees charged by your bank are non-refundable.

10. Third-Party Bookings (OTAs)

If your reservation was made through an Online Travel Agency (OTA) such as Booking.com, Expedia, Agoda, or a corporate travel desk, the booking is subject to the terms and cancellation processes of that specific platform. To request cancellations or refunds, you must log in to the third-party platform directly. The Hotel cannot process these refunds directly.

11. Travel Insurance

We highly recommend that all guests purchase comprehensive travel insurance. This coverage can protect you from financial loss in the event of unexpected flight cancellations, medical emergencies, or travel delays that force you to cancel or cut short your stay.

12. Contact Us

If you need assistance with booking cancellations, modifications, or refunds, please reach out to our team:

WhatsApp ChatCall Reception