Privacy Policy

1. Introduction & Scope

Welcome to the Royal Plaza Hotel Privacy Policy. We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (royalplazaduqm.com), book a room, or stay at our hotel in Duqm, Oman, and tell you about your privacy rights and how the law protects you.

This policy applies to all services offered by Royal Plaza Hotel, including online bookings made via our website, mobile applications, direct reservations (phone/email), and transactions facilitated through our business partners and online travel agents (OTAs).

2. What Personal Information We Collect

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

2.1 Information You Provide Directly

• Identity Data: includes first name, last name, username or similar identifier, title, date of birth, gender, nationality, and passport/national ID number (collected during booking or physical check-in).
• Contact Data: includes billing address, physical address, email address, and telephone numbers.
• Financial Data: includes bank account and payment card details processed securely via our payment gateways.
• Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us (e.g., stay dates, room selections).
• Special Preferences Data: includes dietary requirements, accessibility needs, wellness requests, and other room preferences you specify.

2.2 Information About Others

If you submit any personal data relating to other people (such as guests you are booking for), you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

2.3 Information Collected Automatically

As you interact with our website, we automatically collect Technical Data about your equipment, browsing actions and patterns. This includes IP address, browser type and version, time zone setting, browser plug-in types, operating system, and cookie data.

2.4 Information from Third Parties

We receive personal data about you from various third parties, including Online Travel Agencies (OTAs) like Booking.com, Expedia, and local tour operators, to successfully process your reserved stay with us.

3. Why We Collect Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we process your data for the following purposes:

• Reservation Management: To process, confirm, and manage your room bookings, check-ins, check-outs, and hospitality preferences.
• Customer Support: To communicate essential pre-arrival information, booking confirmations, invoices, and respond to your requests.
• Payment Processing: To complete financial transactions securely and prevent fraudulent activities.
• Marketing Communications: To send newsletters and information about special offers, hotel events, or promotions (where you have consented to receive them).
• Service Improvement: To conduct analytics and surveys to improve our hospitality services and website performance.
• Legal Compliance: To comply with Omani tax laws, Royal Oman Police guest registrations, and Ministry of Heritage and Tourism reporting requirements.
• Security and Safety: To protect hotel premises, staff, and guests.

4. How We Share Your Personal Data

We share your personal data with selected third parties to perform operations on our behalf:

• Payment Processors: Secure gateways such as Thawani and local Omani banking institutions to handle credit/debit card details.
• Government & Law Enforcement Authorities: The Royal Oman Police and standard municipal authorities, as strictly required by law for guest verification.
• Third-Party Service Providers: IT hosting, website administration, email delivery platforms, and analytics providers.
• OTA Partners: Connecting channels to align and update room availability.

We do not sell, rent, or trade your personal data with any external third parties for marketing purposes.

5. Cookies & Tracking Technologies

Our website uses cookies to distinguish you from other users, personalize your browsing experience, and track analytics. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable cookies, please note that some parts of this website may become inaccessible or not function properly.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. Payment operations are fully encrypted and PCI DSS compliant. Access to your personal data is restricted to authorized employees and service providers on a need-to-know basis.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements under the laws of the Sultanate of Oman.

8. Your Rights

Under applicable data protection frameworks, you have rights to:

• Request access to and a copy of your personal data.
• Request correction of incomplete or inaccurate data.
• Request erasure of your personal data under specific conditions.
• Withdraw consent to promotional communications at any time.

To exercise any of these rights, please email our team at privacy@royalplazaduqm.com.

9. Children's Privacy

Our website and booking services are not targeted at minors under the age of 16. We do not knowingly collect personal data from children without parental or legal guardian consent.

10. International Data Transfers

Your information is stored and processed primarily in the Sultanate of Oman. If we transfer data to service providers outside Oman, we ensure equivalent safeguards are maintained to protect your information.

11. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted immediately on this page, and the "Last Updated" date will be modified.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: contact@royalplazaduqm.com
• Phone: +968 7111 1952
• Address: Royal Plaza Hotel, Duqm, Al Wusta Governorate, Sultanate of Oman