Last Updated: July 17, 20261. Booking Confirmation Delivery
Royal Plaza Hotel does not dispatch physical products. All booking services are fulfilled digitally. Upon successful completion of your booking transaction and payment approval:
- An instant email confirmation containing your digital reservation voucher is sent to the address provided during checkout.
- A digital invoice receipt detailing booking payments, applicable taxes, and billing status is attached to the email in PDF format.
- Your confirmation details, check-in dates, room category, and cancellation rules will also be accessible directly in your guest dashboard.
- If you do not receive your email confirmation within 15 minutes of booking, please check your Spam/Junk folder or contact us.
2. Check-In Procedures
- Standard Check-In Time: From 14:00 PM onwards on your scheduled date of arrival.
- Front Desk Availability: Our reception desk operates 24 hours a day, 7 days a week. If you plan to check in after midnight (00:00 AM), please notify us in advance.
- Early Check-In: Available upon request, subject to availability. Early check-in requests may incur additional charges depending on the arrival hour.
3. Guest Requirements at Check-In
For security, legal registry, and verification purposes, all checking-in guests must satisfy the following criteria:
- Valid Photo Identification: A valid original Passport is mandatory for all foreign nationals. Omani nationals and GCC citizens must present a valid Omani National ID Card or GCC ID Card. Physical ID must match the booking name.
- Booking Reference: Provide your booking reference number or show the email confirmation voucher.
- Age Limit: The primary guest registering at the hotel must be at least 18 years of age to check in.
4. Security Deposit
At check-in, the Hotel may request a valid credit card or cash deposit to cover any incidental expenses (such as minibar snacks, room service, laundry, IDD calls, or property damage) incurred during the stay.
- If using a credit card, a temporary pre-authorization hold will be placed on the card.
- Upon check-out, this hold is released immediately, minus the cost of any incidental services consumed.
- Please allow 5-7 business days for the funds to reflect in your account, depending on your card issuer.
5. Third-Party Check-In
If a guest other than the person who made the reservation will check in first, the booking holder must provide written authorization via email to reservation@royalplazaduqm.com at least 24 hours prior to arrival. The authorized guest must present their own original valid ID.
6. Check-Out Procedures
- Standard Check-Out Time: By 12:00 PM (noon) on the day of departure.
- Late Check-Out: Late check-out requests must be coordinated with the front desk and are subject to room availability.
- Late Check-Out Fees: Checking out between 12:00 PM and 14:00 PM will incur a charge equal to 50% of the nightly room rate. Departures after 14:00 PM will be charged at 100% of the nightly room rate.
7. Special Requests
Room requests (such as high floors, connecting rooms, baby cribs, or rollaway beds) are noted during booking and are subject to availability. Extra bed or cot charges may apply and will be added to the final folio. Airport transfer requests can be arranged via reservations at least 48 hours prior to arrival.
8. Children & Extra Occupants
- Children of all ages are welcome at Royal Plaza Hotel.
- Children under the age of 6 stay free of charge when using existing bedding.
- Children aged 6 and above require an extra bed, which is subject to availability and extra bedding fees.
- Maximum room occupancy parameters must be adhered to for safety regulations.
9. Pet Policy
Pets are strictly prohibited on the Hotel premises for hygiene and safety reasons. Certified service animals with proper medical documentation are permitted but must be declared prior to booking.
10. Accepted Payment Methods
We facilitate payments using multiple modes:
- Credit/Debit Cards: Visa, Mastercard.
- Cash payments: Accepted in Omani Rials (OMR) only.
- Online Payments: Processed via the Thawani Payment Gateway.
- Bank Transfers: Accepted for group bookings and advance reservations. Payments must clear at least 48 hours prior to arrival.
11. Service Non-Delivery & Support
In the highly unlikely event that a confirmed room type is unavailable upon your check-in (due to maintenance issues or emergency overbooking), the Hotel will provide a complimentary upgrade to a superior room category, or arrange equivalent accommodation at a partner hotel including transfer costs. For help and immediate support:
